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Live classes are on pause for now — Single class passes and class packs will be available for purchase when they start up again. Live classes will be included automatically for all current members.

Help & FAQ

Answers, before you ask.

Common questions about classes, memberships, and how things work. Don't see what you're looking for? Send Susie a note.

Getting started

I'm new to Pilates — is this for me?

Yes. Susie's classes are intentionally accessible — most include modifications for both beginners and experienced practitioners. Look for classes tagged Beginner in the library to start.

I'm newer to Pilates — can I take Intermediate or Advanced classes?

Yes. Intermediate and Advanced classes include modifications for most exercises, giving accessibility to all fitness levels. Susie shows easier options as she teaches, so take whichever version feels right for your body that day.

What equipment do I need?

A mat is enough to get started. Some classes use a yoga block, resistance band, Pilates ball, or magic circle — every class lists its equipment up front so nothing surprises you mid-flow. Set your available equipment in your account preferences and we'll prioritize matching classes.

How long are the classes?

Library classes range from 15 to 60 minutes. Live classes are typically 45–60 minutes. Filter the library by length to find something that fits your day.

Live classes

How do live classes work?

Live classes happen via Google Meet at the times listed on the schedule. Once you register, you'll get the Meet link 15 minutes before class starts. Cameras are optional — Susie keeps groups small so she can give form cues in real time.

What happens if I miss a live class?

Recordings are added to the on-demand library a few days after each class, so you can still get the practice in. If something comes up, you can cancel your registration any time — your credit (if used) returns to your balance.

Will Susie see me on live calls?

Only if your camera is on. Susie keeps groups small (under 10 typically) so she can offer form adjustments to anyone visible. There's no pressure to be on camera.

Are there ever limits on how many people can join a class?

Some classes have a max capacity to keep the group intimate. The schedule shows spots remaining when capacity is set. Most classes are uncapped.

Membership & billing

What's the Founding Membership?

One membership: $35/mo (or $336/yr) for Susie's complete on-demand library, with live classes via Google Meet included at no extra cost whenever they're running. Your rate is locked for life — new members will pay more once live classes are back. When live classes are running you can also drop in for $14 a class or buy a 10-class pack for $99.

Can I cancel anytime?

Yes. Cancel from your account settings — no phone calls, no haggling. You'll keep full access until the end of your current billing period, and any unused class passes stay banked on your account.

Do you offer refunds?

If you're not happy in your first two weeks, email Susie and she'll refund you in full — no questions asked.

On-demand library

How often are new classes added?

New classes are added from time to time, and recordings of live classes are added when live classes are running. Recent uploads appear at the top of the library.

Can I save favorites?

Yes — tap the heart on any class detail page to save it. Filter the library to your saved classes any time using the heart chip near the top.

Does the library remember where I left off?

Yes. Pick up mid-class on any device — your progress saves automatically.

Account & tech

How do I reset my password?

Click "Forgot password?" on the login page. We'll email you a reset link that expires in an hour.

Can I access classes on mobile?

Yes. Everything works in your phone's browser — no app needed. Live classes use Google Meet, which works in mobile browsers as well.

What if my Wi-Fi cuts out during a live class?

Just rejoin via the Meet link — Google Meet will let you back in. If the connection's bad, the recording will be added to the library so you can finish the class.

Can I share my account?

Accounts are individual — please don't share your login. If your partner wants to practice too, they can join with their own account and you can practice side by side.

Still stuck?

Susie reads every email — usually replies within a day.

Get in touch